iCUE Megathread - Patch Notes for 5.22
JAN 14TH 2025 NOTICE: New iCUE Megathread is here
New comments here will not receive responses in this thread, as a new megathread is open. Comments here remain open so that we can continue existing conversations with people we've already been chatting with. Please go to the new thread to post!
Ahoy all! It's that time of month where we have a new iCUE update and so a new thread is made!
If you missed the first one, please feel free to pop over to it to catch up on why we have the iCUE Megathreads. Essentially, we want to hear from the community on their experiences with iCUE. My colleagues and I are checking this thread regularly to assist, see if we notice any patterns, and share feedback from here to our team.
We are continuing our subreddit rule where "all iCUE related questions and concerns are to be posted here" so that way we can get a better and quicker scope of the issues and raise concerns to the appropriate teams sooner than later while also being able to communicate directly with all of you.
Now onto the 5.22 patch notes - update should be live later today on our downloads page or in iCUE itself!
Known Issues
- Due to backend updates of iCUE to Qt6, we will no longer be able to support updates to users on macOS 11 and older starting from iCUE v5.23. Affected users will be able to continue using iCUE v5.22 and older but will not be able to successfully update any further.
- High CPU Usage - NVIDIA's latest drivers 566.14 have addressed and fixed this issue.
iCUE 5.22.86 Issues Resolved (December 16th)
- 5.22.86 - Resolved an issue that caused the forward and back buttons on some mice to behave as a toggle instead of a single key press
iCUE 5.22.81 Issues Resolved
Software Enhancements
- Resolved an issue that prevented the installation of the NVIDIA Broadcast plugin
- Resolved an issue with Launch Application that prevented proper scaling of the icons for the linked application
- Resolved an issue with Murals that prevented the Reset Image button from applying as expected
HID Product Enhancements
- Resolved an issue that crashes iCUE when changing the brightness with the K100 RGB Control Dial while simultaneously changing the polling rate
- Resolved an issue that caused iCUE to crash when pairing KATAR PRO Wireless
- Resolved an issue with Envision Wireless when Device Memory Mode is enabled
- Resolved an issue with K70 RGB TKL brightness configuration in Game Mode
- Resolved an issue with shortcuts not working properly while the device is in Device Memory Mode after saving a profile to the onboard storage
- Resolved an issue that prevented the pairing process from completing successfully for K70 RGB TKL Wireless after a new profile is saved to the onboard storage
- Resolved some text runoff issues with VIRTUOSO MAX
- Resolved various issues when using iCUE Murals with VIRTUOSO MAX
- Resolved an issue that improperly showed the Sidetone and Mic Volume at 100% volume after enabling Dolby Audio for certain headsets
DIY Product Enhancements
- It is now possible to use two HydroX LCD Pumps together in iCUE with one iCUE LINK Hub
- Resolved an issue that prevented configuration of an XD5 ELITE when used together with a XD5 ELITE LCD
The below issues are ONLY the major tier issues - there are a number of other minor fixes and tweaks as well (things like, say, a keyboard brightness setting reverting to default after waking from sleep on a specific motherboard series or something) - a small number of reports that are being fixed but really not classified as "major" issues due to the small number or relatively low impact.
Here is the list.
JANUARY 2ND KNOWN ISSUES LIST
- Mouse refresh rate drops when in iCUE window - this is not an iCUE issue, it's related to the NVIDIA Control Panel from internal testing. If you do not have the NVIDIA Control Panel and are experiencing this issue, please post below.
| STATUS / PRIORITY | Issue Reported | ETA for Fix | Notes |
|---|---|---|---|
| Fixed | Uninstall issue - need to delete all folders manually in order for complete uninstall | TBD | I have reported this to our team and it is their top priority. Hope to have an update to share with the community soon! If you are having this issue, please submit a ticket to our team and post what issue you're having and your ticket below so that I can escalate them to the team. |
| HIGH | Uninstall issue - iCUE has been reported to "uninstall itself" after a recent windows update | TBD | I have reported this to our team and it is their top priority. Hope to have an update to share with the community soon! If you are having this issue, please submit a ticket to our team and post what issue you're having and your ticket below so that I can escalate them to the team. |
| HIGH | Crashes silently, no error notice. | TBD | If you are having this issue, please submit a ticket to our team and post what issue you're having and your ticket below so that I can escalate them to the team. |
| HIGH | Crashing when PC goes into sleep mode | TBD | If you are having this issue, please submit a ticket to our team and post what issue you're having and your ticket below so that I can escalate them to the team. |
| HIGH | iCUE causing Game/Frame stutters | TBD | In testing, validations to define reproduceable environment for dev. ETA on fix incoming. |
| HIGH | Nexus: Crashing iCUE | TBD | Work Around: Unplug Nexus, Open iCUE, Create new iCUE Profile, Plug Nexus back in. If issue persists after doing this, please post below. |
| HIGH | Dashboard - panels/tiles rearrange themselves everytime they open the dashboard | TBD | In testing |
| Fix Coming | Memory - Mixed Profile Message | TBD | This is not an error but just a rewording that needs to happen. ETA on which update will have that corrected TBD |
Let us know your experience with the latest update or any issues you've been experiencing with iCUE, below!
Please upvote any comment that represents your issue as that gives me another visual way to track ongoing issues.
If you find that you're having an issue that is noted as fixed, please grab your iCUE logs and send in a ticket to our team. Then comment down below your ticket number and the issue you're having so we can help get those tickets sent to the right person!
Thank you all for being part of the community and reading through this thread!