will i get my refund

I bought this egiftcard from cashstar but then it said it didnt go through.

They gave me this email and i looked it up and saw a bunch of people not getting the refund. is there a chance i get my refund?

I bought this egiftcard from cashstar but then it said it didnt go through.

They gave me this email and i looked it up and saw a bunch of people not getting the refund. is there a chance i get my refund?