My experience with Bose customer service

Just wanted to quickly vent about my experience trying to get a replacement for a broken pair of Bose QC earbuds under warranty.

In October my earbuds broke. I had them for about a year. I was delighted to realize they were still under warranty and that they approved a replacement. So I shipped them my old earbuds that day and waited.

And waited.

And waited.

2 weeks later I reached out to Bose support. They told me the order was processing and that I needed to follow up 3-5 days later.

So I kept following up every 3-5 days only to be told the same thing.

About a month later I was told that it was being escalated to a supervisor.

A few weeks later I was told that I needed to file a complaint with UPS as they had lost the shipment of my old headphones. I filed the complaint and UPS told me it was up to Bose to provide documentation.

All told it's been 3 months. I've just been told by another Bose agent that it's "being escalated" and will be resolved in 10 business days. I'm not hopeful